Shipping and return policy
At Bødker &, we strive to ensure a smooth and efficient delivery process for all our customers. Below, you’ll find detailed information about our shipping and return policies, including estimated delivery times, return procedures, and important terms to keep in mind.
Shipping Information
We work with trusted carriers to deliver your order safely and efficiently. Delivery times vary based on the product type:
- In-stock items (e.g., accessories): 5-10 business days
- Customized products (e.g., cabinets, countertops): 4-10 weeks
- Appliances: 1-3 weeks
Once your order is shipped, you will receive a confirmation email with tracking details. For large or fragile items, we may coordinate delivery through specialized carriers to ensure safe handling and minimize the risk of damage. If you have specific delivery requests or need assistance with your shipment, please reach out to us before placing your order.
International Shipping
We currently ship within Denmark and select European countries. If you are outside these regions, please contact us to discuss shipping options and costs. International orders may be subject to additional taxes or customs fees, which are the responsibility of the buyer.
Shipping Costs
Shipping costs depend on the size, weight, and destination of your order. The exact shipping cost will be calculated at checkout. For large kitchen components, countertops, or appliances, we may offer specialized delivery options.
Return Policy
We adhere to Danish consumer protection laws, which include a 14-day right of withdrawal for online purchases. If you are not completely satisfied with your order, you can return eligible items within 14 days of receiving your delivery.
Conditions for Returns
To qualify for a return, the following conditions must be met:
- The product must be unused and in its original packaging.
- It must be in resalable condition, free from damage or modifications.
- Returns must be requested within 14 days of receiving the order.
Exceptions: Non-Returnable Items
Some products are non-refundable unless they arrive damaged or defective:
- Customized or made-to-order products (e.g., bespoke cabinets, custom countertops).
- Personalized items that have been tailored to specific customer requests.
- Used or installed items that are not in their original condition.
How to Initiate a Return
If you wish to return a product, follow these steps:
- Contact us at [email/contact information] within 14 days of delivery to initiate the return process.
- We will provide you with return instructions, including the return address and any necessary shipping labels.
- Once the returned item is received and inspected, we will process your refund or exchange.
Return Shipping Costs
The customer is responsible for return shipping costs unless:
- The item was delivered in error (wrong product sent).
- The item is damaged or defective upon arrival.
If you are returning a product due to damage or an incorrect shipment, please contact us immediately to arrange a prepaid return label or an exchange.
Damaged or Defective Products
We take quality control seriously, but in rare cases, items may arrive damaged or defective. If you receive a damaged or faulty product, please notify us within 48 hours of delivery with the following information:
- Your order number
- A description of the issue
- Photos of the damaged product and packaging
We will assess the claim and arrange for a replacement or refund as quickly as possible.
Refund Process
Once your returned item is received and inspected, refunds will be processed to the original payment method. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
Contact Us
If you have any questions regarding shipping, delivery times, returns, or damaged items, feel free to contact our support team:
📧 Email: ulrik@bodkerand.com
📞 Phone: +45 25143466
Our team is happy to assist you with any inquiries related to your order, ensuring a smooth shopping experience with Bødker &.